Privacy policy

PRIVACY POLICY

Last updated: April 17, 2026

1. Data Controller

The data controller is:

WICK WICK CANDLES (KVIDD, Katarina Vidic, s.p.)
Kračmanova cesta 9, 1293 Šmarje Sap, Slovenia
Email: info@wickwickcandles.com

(hereinafter: "we" or "controller")

2. General Information

This Privacy Policy explains how we collect, use, and protect personal data of users of the website wickwickcandles.com.

Personal data means any information that can identify an individual.

3. Personal Data We Collect

We may collect the following personal data:

  • first and last name

  • billing and shipping address

  • email address

  • phone number

  • order details (products purchased, date of purchase)

  • payment data (processed by external payment providers)

  • IP address and website usage data

  • communication with us

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

Contract performance:

  • order processing

  • delivery of products

  • communication regarding orders

Legal obligation:

  • issuing and storing invoices

  • compliance with tax laws

Legitimate interest:

  • website security

  • fraud prevention

  • improving user experience

Consent:

  • sending marketing emails

  • use of non-essential cookies

5. Purpose of Processing

We use personal data for:

  • processing and delivering orders

  • customer communication

  • handling complaints

  • improving the website

  • analytics and statistics

  • sending offers (if consent is given)

6. Sharing of Personal Data

We may share personal data with:

  • e-commerce platform providers (e.g. Shopify)

  • payment service providers

  • delivery services

  • IT and analytics providers

All third parties process data in accordance with applicable laws and contractual obligations.

7. International Data Transfers

In certain cases, personal data may be transferred outside the European Economic Area (e.g. USA).

Such transfers are carried out based on:

  • Standard Contractual Clauses (SCC)

  • or other legally approved safeguards

8. Data Retention

We retain personal data:

  • order data: 10 years (legal obligation)

  • contact data: until purpose is fulfilled

  • marketing data: until consent is withdrawn

  • user account: until deletion

9. User Rights

Users have the right to:

  • access their personal data

  • correct inaccurate data

  • request deletion

  • restrict processing

  • data portability

  • object to processing

  • withdraw consent

Requests can be sent to: info@wickwickcandles.com

10. Right to Lodge a Complaint

If you believe your data is processed unlawfully, you have the right to file a complaint with the supervisory authority:

Information Commissioner of the Republic of Slovenia
https://www.ip-rs.si

11. Cookies

The website uses cookies for:

  • essential website functionality

  • analytics

  • advertising

Non-essential cookies are only used based on your prior consent via the cookie banner.

A detailed list of cookies is available in the cookie settings, where users can manage their preferences at any time.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this website.

14. Contact

For any questions regarding personal data, contact us at:
info@wickwickcandles.com